A remote desktop lets you view and control another computer over the internet. It’s often used for remote support, training, software installation, or accessing your work PC from home.

Remote desktop access saves time and travel. IT teams can fix issues without being physically present. Sales teams can run live demos. Support reps can walk customers through setup. It improves service and lowers support costs.

Common Remote Desktop Use Cases

• Troubleshooting and IT support
  Solve issues without needing to visit the user’s location.
• Software installation and updates
  Install apps, run patches, and check configurations remotely.
• Remote access to office PCs
  Work on your desktop as if you were in the office, from anywhere.
• Live training and demonstrations
  Show how your product works directly on the participant’s screen.

Use the WebMeeting Remote Control client to connect to and control a computer remotely from anywhere around the world. The Remote Control client enables secure and reliable remote Windows desktop connections for both IT professionals and everyday users, to provide assistance, support, or demonstrate your products and services on remote PCs.

Yes. Remote desktop sessions are secured with encryption. Only the meeting host can request access. Control must be approved by the user on the other end. For added safety:

• Only accept remote access requests from people you trust
• Don’t allow control to unknown contacts
• Keep remote sessions restricted to trusted staff

Currently, remote control is available for Windows. While mobile support is limited to viewing or participating in WebMeetings.