Desktop sharing refers to the technology that allows remote access to your computer or mobile device from another user on a separate device. Typically, the other user uses a VNC (Virtual Networking Client) to view or control your desktop from a different location. This is also known as screen sharing or remote support.

Real-time collaboration is one of the most common use cases for desktop sharing software. It has become a key communication tool for businesses, especially as remote work becomes more common. When used alongside video conferencing and audio tools, it creates a virtual meeting environment where teams can present, discuss, and collaborate live.

Desktop sharing is widely used in sales, customer service, and technical support to improve how businesses interact with clients and teams. Examples include:

• Troubleshooting issues on a computer or installing/updating software on devices within the same network (e.g., company laptops).
• Broadcasting your screen during a webinar or video call.
• Collaborating on documents, editing files, and sharing content in real time.
• To troubleshoot an issue on a PC or Laptop, or to install/upgrade software to devices within the same network (i.e corporate devices within your organisation).
• To broadcast your screen to a live audience during a webinar or when video conferencing.
• To collaborate with team members, edit documents and share files in real-time.

To begin sharing your desktop, you’ll need either standalone screen-sharing software or a communications platform that includes desktop sharing as part of its features. The second option is usually more efficient, giving your team access to screen sharing, video meetings, chat, and more from one platform.