Remote scanning in Windows sometimes can be a pain. Scanners are redirected then your next session they are not. Why is that?
Well when you setup and connect using RDP in a server session, Windows is supposed to redirect all printers and devices connected to your local machine. Sometimes there are hiccups. Drivers change. Drivers are no longe compatible because of updates and so on.
One solution we have found and are authorized resellers of is Terminal Works TS Scan. This program has changed the game for us as a company. When we support clients who use terminal services or virtual servers we want to ensure our clients connected their local scanner with certainty.
Terminal Works does have other product lines which we are also authorized to resell and have used on a majority of our clients machines.
If you are in need of assistance please reach out to us and we will gladly assist in resolving your remote concerns.