Perfect for basic maintenance & protection
Or Lower Per PC/month
Perfect for support on a budget
Sold in block hours
All Inclusive Support
Perfect for busy offices
Essentials & Support
Office Essential Plan Details
Internet Content Filtering
- Block Malware before it reaches the PC
- Prevent accidental exposure to websites
- Keep employees in line by blocking other desired sites
- Ensure backups happen automatically each day
- We resolve any issues with backups for you
- Backup files even when they are open on your desktop
- Store data offsite so it can be retrieved even if the PC fails to turn on
Basic Maintenance Included
- Keep OS and other apps up to date
- Plug the holes found over time in software
- Prevents many viruses from taking hold
Daily Health Checks
- We monitor your PC 24/7 and alert you if we find an issue
- Allow us to proactively identify many issues before they cause disaster
- Receive Weekly health check reports to know if issues were found with your PC’s
- Prevent malicious hackers from controlling your PC
- Catch the viruses that do get to your PC
- Proactively remove and delete bugs that get through
Remote Access & Support
- Fast access to all your systems
- Flexibility to resolve issues after hours
- Get the IT help you need, when you need it
Are there any setup charges?
No. We get you setup and ready to go for our services free of charge. We will even inventory and document your computers and network settings, a $200 value.
Do I have to sign a contract?
We do things differently at Greatchoice Computer Services. We believe we have to earn your business each and every month, so there’s no contract – only 100% commitment from us. You can cancel at any time. If you would like a 1 year contract, we can reduce the rate you pay monthly.
Can I prepay for support and get the lower rate?
We only provide prepay support pricing for those that are already on our office essentials plan. This allows us to ensure everything is up to date and working from the beginning and provide a better support service. If you would like support, our normal rate is $25 per 15 minutes.
How fast will you respond to my problem?
For clients with Prepay or Unlimited, we offer a 1 hour response time. Meaning we’ll start working your issue within 1 hour of calling in (however this does not guarantee a resolution within 1 hour). For clients with Office Essentials only, our standard 4 hour response time applies. Typically though, unless we are super busy at the time you call, we can start looking into your support problem almost immediately. All other customers will receive a callback as soon as we are available.
Do I have to pay monthly or can I just call you as needed?
We have found that by maintaining a monthly arrangement we are more able to provide fast and responsive IT support, as well as take a proactive stance toward enabling you and your business to get on with what it does best, rather than worrying about computer issues throughout the day. If you do call for support and you do not have our essentials plan, support is billed at $25 per 15 minutes after the $100 minimum. Prepayment may be required for work to start.
Do you accept Credit Cards, Checks, Cash or BitCoin?
We accept all forms of payment. We do request a credit card for the unlimited plan or an automatic draft from your bank. A discount may be available for automatic payments.
What is Remote Support?
Remote Support is where we are able to connect to your computer and see what you see. We are able to work on your PC as if we were right there with you. This allows us to be quicker and more efficient is solving your IT and computer issues.
What happens when my Prepay runs out?
Prepay minutes are billed to the nearest 15 minute increment for each service call. When your Prepay runs out of hours, we send an email notification and automatically bill your credit card for another Prepay in the amount of the previously purchased block. If there is no credit card on file, we will request one at time of service.
How much backup storage do you provide?
Each PC is eligable for up to 5GB of backup storage. Additional storage is available at an additional cost if needed. Server backup is available at an additional price based on your space requirement.
Will my price ever change?
No! The Office Essentials and Prepay price will not increase. You are locked into that rate from the moment you become our customer. Please do not leave because you may wind up paying the new customer price later. If you have the unlimited support plan, we will analyze your monthly usage and reserve the right to readjust your office rate.
Do you offer volume pricing?
Yes. Depending on the office size, you may qualify for volume pricing. Please call our sales team at 877-290-0489 and they can give you a price quote over the phone.
Is unlimited really unlimited?
Yes! Call us whenever you need to. We want to give your office the best technical support available at the most competative rate. We use a mathematical formula to figure out the average occupany percentage your office will have on our staff. If your office is using more than the average we may have to adjust our monthly support, however, we will keep your costs down as best as we can.
Do you support Servers or Virtual Computers?
We support all devices, PC and MAC. Server pricing is $295/month for full management. That means we will add new employees, manage employee profiles, remote sessions, scripts, automatic tasks and much more inlcuded! If you do not need a fully managed server, the price is $149/month which includes the Office Essential only.
Isn’t it time you put your IT in the right hands?
Greatchoice Computer Service